- Monday – Friday: 7:00am – 8:00pm
- Saturday: 8:00am – 5:00pm
- Sunday: 10:00am – 6:00pm
- Holiday Hours: 8:00am – 5:00pm
Closed: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day
*On all other college-recognized holidays, hours are 8:00am – 5:00pm (MLK Jr. Civil Rights Day, President’s Day, Spring Break, Veteran’s Day and the Friday after Thanksgiving)
By Phone – MCC Connect staff are available seven days a week to help answer general questions about the college, connect you to other employees who may assist you, and resolve student and employee technology issues. If you require assistance outside of MCC Connect working hours, you may leave a message and your call will be returned the next working day. MCC Connect staff can resolve a majority of technology issues and, when necessary, will submit a Service Desk ticket to notify technicians in the Information Technology department.
- Telephone: 866.664.2832, or internal ext. 1142
- Emergency: To report system-wide outages after-hours, call MCC Connect’s toll-free number: 866.664.2832
Online – To access MCC Technology Support directly you can:
You will be asked to log in using your MCC user ID and password.
After submitting a Help Desk ticket, you will receive an email notification that a new support case has been opened for them in the Service Desk system. The email provides the status of the case, a short description of the problem and the case history, as well as the technician currently working the case. As the ticket is worked on, you will receive email status updates.
When the ticket is completed and closed, you will receive a survey via email to comment on how the technician handled your problem. We would appreciate your completing this survey as this will provide invaluable feedback to allow us to improve our service to the college community.