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MCC Connect

HoursMCC Call Center Rep

  • Monday – Thursday 8 am to 7 pm,
  • Friday – Saturday 8 am to 5 pm 
  • Sunday 10 am to 6 pm
  • Holiday Hours: 8:00am – 5:00pm

Closed: New Year’s Eve, New Year’s Day, President’s Day, Veterans Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Christmas Eve, and Christmas Day

*MCC Connect will be open on the following holidays:

MLK Jr. Civil Rights Day: 8am – 5pm
Spring Break: Monday – Friday 8am – 5pm

By Phone – MCC Connect staff are available seven days a week to help answer general questions about the college, connect you to other employees who may assist you, and resolve student and employee technology issues. If you require assistance outside of MCC Connect working hours, you may leave a message and your call will be returned the next working day. MCC Connect staff can resolve a majority of technology issues and, when necessary, will submit a Service Desk ticket to notify technicians in the Information Technology department.

  • Telephone: 866.664.2832, or internal ext. 1142
  • Emergency: To report system-wide outages after-hours, call MCC Connect’s toll-free number: 866.664.2832

Online – To access MCC Technology Support directly you can:

Create A New Help Desk Ticket

 

Once there, select the SSP button to access the system.

You will be asked to log in using your MCC user ID and password.

After submitting a Help Desk ticket, you will receive an email notification that a new support case has been opened in the Service Desk system. The email provides the status of the case, a short description of the problem and the case history, as well as the technician currently working the case. As the ticket is being worked on, you will receive email status updates.