Financial Aid & Payment Information: Software Delays

Financial Aid & Payment Information: Software Delays

The college is transitioning to new software systems that will make every step smoother for you from application to graduation. The migration of college-wide data is taking a little longer than we’d like, however with such a large project some delays are to be expected.  College employees are working hard behind the scenes to help ensure this transition is smooth for you.

For some students, there will be changes in the disbursement of financial aid, and rest assured you will receive your full award. For students who plan to use the college Payment Plan, it is now available on the Payment tab after logging into jics.mohave.edu.

As a result of the software implementation delays, the College Executive team has decided any student who is financially impacted by the delay should not be dropped from classes due to late payment of tuition/fees.  However, if you do not have a plan for payment set up by October 12, 2022 you may be withdrawn until you enroll in the payment plan or pay in full.

The College will work with students financially impacted by the software delay, so we can help ensure your educational goals are met. 

If you have questions about your financial aid, or your plan for payment of tuition/fees, please call 1-866-664-2832 and press 3 to be connected with the Financial Aid and Bursar’s Offices. 

Frequently Asked Questions 

When will I receive my aid offer letter?

You can review your aid offer letter through Self Service. You will receive an email from the Financial Aid team when your letter is ready and available. Self Service has replaced NetPartner.

Will I be able to attend my classes if I don’t know my aid?

Yes! MCC will not drop students because of this delay. You may choose to make a partial payment through your myMohave account. You can also enroll in a payment plan.

When can I request my loans?

You will be able to submit your loan paperwork in Self Service. When your loan is processed by Financial Aid, you’ll receive an email to review your new aid offer. When the funds are paid onto your tuition bill, you’ll receive another email notice. Self Service has replaced NetPartner.

How much aid will I receive?

Pell grants for 2022-23 are awarded up to $3448 per semester if you’re registered in 12 credits or more. If you’re registered for fewer than 12 credits, the amount per semester will decrease:

  • 9 – 11 credits    up to $2586
  • 6 – 8 credits       up to $1724
  • 1 – 5 credits       up to $532

Your application for aid will automatically be considered for grants and scholarships. The amount of these types of awards is based on your FAFSA information.

If you’re planning to request federal student loans, the amount you can receive is based on the number of credits you’ve already completed and the information on your FAFSA. The chart below can help you consider how much of a loan you may request.

 

Year in School

Dependent Students

Independent Students

1st Year (0 – 28 100 level, or higher, credits earned)

Up to $5500

Up to $9500

2nd Year (29 or more 100 level, or higher, credits earned)

Up to $6500

Up to $10,500

I can’t access NetPartner, how can I see my aid?

With the implementation of the new computer system, NetPartner has changed to Self Service.

How will I receive my aid?

Your aid will be paid onto your tuition bill. If the amount of your aid is larger than your bill, the Bursar’s Office will issue a refund to you. The refund will be put onto your Bighorn Card, if you select this option. Then, you can use your Bighorn Card as a prepaid debit card or have the funds transferred to a personal bank account.

What if my full bill isn’t covered by my aid?

If your full bill isn’t covered by financial aid, you can make a partial payment through your myMohave account. You can also enroll in a payment plan. If you want to wait until you have your aid, you can! Your registration will not be dropped for non-payment. You will not be dropped from your classes for non-payment unless you have not set up a payment plan or paid the remaining balance. Once the new computer system is fully live for billing, you will have until October 12th to make payment in Self Service or enroll in a payment plan.

What if I’ve already paid my bill and I get aid later?

If you’ve already paid your tuition bill and then you receive financial aid, you’ll be reimbursed for any amount of your bill that’s overpaid! The Bursar will issue a refund to you. The refund will be put onto your Bighorn Card, if you select this option. Then, you can use your Bighorn Card as a prepaid debit card or have the funds transferred to a personal bank account.

I need financial aid to buy my books. How can I get money to buy them?

We recognize that buying your books is critical to your success. The Financial Aid staff is working with the Bursar’s Office to determine amounts that can be automatically advanced to students. If you received a refund from your Pell advance, you will not be eligible for a book advance.  If you are a Loans-only student, please submit your loan request through Self Service and email FinancialAidprocessing@mohave.edu to request a student loan and a book advance.

When will I know if my appeal is processed?

You will be notified about the decision of your appeal by email. Those notifications are already going out! It can take a little time for the Appeal Committee to review the information submitted. If you submitted your appeal more than two weeks ago and have not heard back, please call the Financial Aid team at 1-866-664-2832 and select option 3 for Financial Aid.

What documents do I need to submit for my aid application?

Most students only need to submit the FAFSA! We recommend that you be prepared to submit your 2020 federal tax returns for you and your parent(s), if you are a dependent student. You may view your document requests in Self Service. Self Service has replaced NetPartner.

You can also call the Financial Aid team at 1-866-664-2832 and select option 3 for Financial Aid to talk about what is needed.

How can I submit my financial aid documents?

You can upload electronic copies of your documents through Self Service. Self Service has replaced NetPartner. You may also bring them to Student Services and we can scan them for you. Please do not email your application materials, FAFSA, or loan documents.

How do I fill out the Scholarship Profile now that NetPartner is going away?

The Scholarship Profile is available in Self Service. Self Service has replaced NetPartner. There is a list of Form Links on the Financial Aid Home page. The Scholarship Profile will be there. Scholarship decisions are made throughout the year, so there’s no problem submitting this form after classes start!

How do I request a student loan?

When you log into Self Service, you’ll be able to request a loan through the page titled Request a New Loan. This page will give you information about how much you can request. Self Service has replaced NetPartner. Once you request a loan and the Financial Aid team has processed it, you will have additional loan paperwork to complete before the loan can be disbursed. You’ll see links on the Financial Aid Home page to complete your promissory note and loan counseling. You’ll also be able to access MCC’s Loan Request Form that will help you review any previous borrowing you may have done and provide your loan references.

I applied for a private loan, when will I get it?

Private loan funds can currently be received at MCC. The financial aid team is processing private loan requests. Once your eligibility for more favorable aid (grants and federal loans) is determined, your private loan may be reduced. Reducing your private loan is a benefit to you!

I filled out a FAFSA, but I don’t qualify for a Pell Grant. Will I receive other aid?

If you don’t qualify for a Pell Grant, you are automatically considered for grant funding from MCC. The amount you may receive is based primarily on the information on your FAFSA and your enrollment. MCC strives to ensure that every student who qualifies receives some type of aid to assist with paying for their tuition.

How much will I get for my academic scholarship?

If you graduated high school during, or at the end of, the 2021-22 year received scholarship certificates from MCC’s Recruiting Team. Scholarship amounts are based on your unweighted high school GPA and your enrollment. To receive your scholarship, you must be enrolled in at least 6 credits per semester. The amounts you’ll receive per semester are listed below. Disbursement of all scholarships is estimated to happen in mid-October.

Scholarship Name

H.S. GPA

6 – 11 Credits

12 or more Credits

President’s High Honors Scholarship

3.8 or higher

$500

$1000

Dean’s Honors Scholarship

3.4 – 3.7

$375

$750

MCC Academic Scholarship

2.5 – 3.3

$250

$500



If you graduated high school during, or at the end of, the 2021-22 year received scholarship certificates from MCC’s Recruiting Team. Scholarship amounts are based on your unweighted high school GPA and your enrollment. To receive your scholarship, you must be enrolled in at least 6 credits per semester. The amounts you’ll receive per semester are listed.

How do I see may my balance due?

Your account balance can be viewed on the Payment Tab in JICS.mohave.edu.

How do I make a payment on my account?

You can make full or partial payments by selecting the payment tab on JICS.mohave.edu.

How do I enroll in the payment plan?

The payment plan option is available in MyMohave. There is a $25.00 enrollment fee with zero down if you enroll in it by August 31st. Starting September 1st, a down payment will be required. Payment Plan schedule: Payment due date is the 10th of each month.  

payment plan schedule for web 2022

There is a $25.00 enrollment fee and a $30.00 returned payment fee if a payment is returned. You can use a bank account, credit card, or debit card to set up the payment plan.

Will I be dropped from my classes for nonpayment?

You must have financial aid to cover your account balance, pay your account in full, or be enrolled in the payment plan on or before October 12th at noon. If you fail to make payment arrangements you may be withdrawn from your classes. To get reinstated in classes you will need to pay your balance in full or enroll in the payment plan. The payment plan closes October 23, 2022.

Are there any ARPA-COVID Relief funds funds available to help with my tuition for the fall semester?

All funds were disbursed to students in need during the summer semester and none are available for fall.

How do I get my refund?

All refunds are processed through BMTX. If you need an instant personal code or a new card please reach out to Bursar@mohave.edu from your student email.

This page will be updated as more information becomes available.

Questions/Concerns?



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