Information Technology (IT)

Information Technology (IT)

FAQ Student Knowledge Base & Resources

MCC Connect Frequently Asked Questions

Technical Topics:

TikTok’s privacy policy, tips to protect your data, and additional info.

TikTok’s privacy policy

TikTok collects your email address, phone number, age, search, and browsing history, and information about what’s in the photos and videos you upload, and if you consent, the contents of your device’s clipboard, photos, and text messages can be seen by TikTok. So, you know if any application or game is free and looks fun and entertaining, the cost of it is your data. Please take the time to read the Privacy Policy statements for any application or game you may download. You would be very surprised how much data and access to your phone, camera, contacts, and other information they are allowed to collect on you by excepting their consent.

Some tips to help protect your data.

Your privacy on apps you already have:

  1. Review the app’s permissions.
  2. Limit location permissions.
  3. Don’t automatically sign into apps with a social network account.
  4. Keep apps updated.
  5. Delete apps you don’t need.

Links to more information regarding how to protect yourself and your data.
https://consumer.ftc.gov/articles/how-protect-your-privacy-apps
https://www.nytimes.com/guides/privacy-project/how-to-protect-your-digital-privacy
https://www.pcmag.com/how-to/4-ways-to-protect-your-privacy-while-playing-online-games.

More Information Regarding TikTok

A US-based nonprofit consumer organization has revealed that TikTok gathers data on people who don’t even use the app itself. In TikTok’s case, the company embeds a tracker called a “pixel.” Pixel gathers user data from these websites to help companies target ads and measure how these ads work. TikTok’s pixel, pays particular attention to sites that regularly deal with sensitive information, such as .gov, .org, and .edu sites. This is why it is critical to never use your EDU address for anything other than work.

What Data TikTok Collects
Like other social media giants, TikTok gobbles up a lot of user information. To start, TikTok receives names, ages, phone numbers, and emails when people sign up for the service. The app also knows users’ approximate locations and mobile device identifiers, such as IP addresses, and if you agree to allow it will have access to your contacts, camera, and text messages.

The company’s privacy policy permits TikTok to collect a wide range of additional data, from consumers’ keystroke patterns to biometric info. However, the company says it doesn’t necessarily take in or store all of this. For example, keystroke patterns may be used solely for anti-fraud and spam purposes, according to TikTok. Regarding biometrics, TikTok said editing features may automatically locate a person’s face to apply an effect, but those features do not uniquely identify individuals.

Why U.S. government officials are concerned
Since China’s government has previously pushed the country’s companies to do its bidding, the Chinese government could instruct TikTok to manipulate its algorithm to show people content that promotes the goals of the Chinese government.

How do I reset my password?

Please visit https://reset.mohave.edu/ to reset your password. If none of these options work, please call MCC Connect at 866-664-2832 for assistance.

Multifactor authentication (MFA) for students and staff.

Federal security guidelines require that all MCC accounts are secured with multifactor authentication (MFA). Microsoft requires MFA methods to move from SMS text and voice methods to using an authenticator application.

For initial setup of an authentication app, see instructional video or choose the step by step instructions based on your method of sign in and authentication app you are using. 


How to setup Microsoft Authenticator when signing into MCC from a computer
How to setup Microsoft Authenticator when signing into MCC from a mobile device
How to setup Google Authenticator when signing into MCC from a computer
How to setup Google Authenticator when signing into MCC from a mobile device

  • DO NOT download a similar app, there are a lot of look-a-likes.
  • DO NOT provide any payment information for an authenticator app.
  • DO NOT delete the authenticator app from your phone after setup.
  • DO NOT delete your MCC account from the app after setup.
  • If the app asks for an “app lock”, “screen lock” or “device lock” password, that password is the method you use to unlock your phone. i.e. pin, pattern, fingerprint or face ID.

I got a new phone and my Authenticator app is no longer working.

If you get a new phone, your authenticator app is registered in Microsoft as a specific device, you will need to call MCC Connect to reset Microsoft so that you can set up the app on your new phone.

I am no longer receiving the notifications for my Authenticator app.

If you suddenly stop getting the pop-up notification for the authentication app:

    • Double check the app permissions in the device settings and make sure the notifications are enabled.
    • Restart your mobile device. Do not shut down, restart.
    • Or follow these steps to use the code inside the authenticator app:
      • When the security code times out you will see the next screen, select the option to enter a security code.
    • Open the Microsoft Authenticator app, select your MCC account, and you should see a 6-digit code to input on your login screen.

What if I do not have a cell phone to use for MFA?

  • Don’t have a phone? Check here for providers of Obama phones and free service: https://www.obamaphone.com/obamaphone-providers
  • Call MCC Connect or visit your local MCC Library and ask if a hardware token is the best option for you.

How do I access my student email and/or forward to my personal email?

These instructions will help with setup, sign in and forwarding email: Video
  • You can access email via O365 at https://portal.office.com or by clicking the Email link on the top right navigation section of the site.
  • The Canvas messaging system is a separate from your student email.
  • How do I sign in if I am already signed into another O365 account?
    • Use different browsers or devices for each account.
    • OR
    • Sign out of the other account in order to sign in with your school account.

I submitted a ticket but have not heard back

  • After submitting a ticket to servicedesk.mohave.edu, an email will be sent to the email address on the ticket (your student email is set as the default address) that your ticket was successfully created. When the staff member writes back on the ticket, it will send another email to that same address that the ticket has been updated. 
  • If you do not have access to the student email to check the status, you can revisit servicedesk.mohave.edu, sign in and click on the My Tickets tile to view your open, closed, or all your tickets to see the response on your ticket.
  • If there are no updates on your ticket, please write back on the ticket or call MCC Connect to request a follow up.

Report a Phish

If you are receiving suspicious emails in your student email, please forward them to abuse@mohave.edu for review. A ticket will be generated and a staff member will follow up through the ticket.

FREE Microsoft Office

As a student, you get full access to the following Microsoft programs. The programs are available to use online AND as real software that you can download and install on your personal devices.

  • In a web browser, visit portal.office.com.
  • Log in with your full MCC email and password such as MStudent1234@students.mohave.edu
  • In the top-right corner of the portal, click on the “Install Office” button
  • Follow the onscreen instructions from Microsoft on running the installer
Microsoft©
OneDrive
Microsoft©
Outlook
Microsoft©
Word
Microsoft©
Excel
Microsoft©
PowerPoint
Microsoft©
Publisher
Microsoft©
Access
Microsoft©
OneNote

What is “The View” and how do I access it?

From any computer, anywhere, you can visit https://view.mohave.edu to connect remotely to MCC. After you log on, you have access to many programs needed for class including:
Adobe©
Dreamweaver
Adobe©
Photoshop
Adobe©
Illustrator
Intuit©
QuickBooks

What is the H: Drive?

As a student, you get access to a network drive that you can access anywhere on campus or on the View and it’s the H: drive. To find this drive, you open the File Explorer (located in the taskbar at the bottom of the screen and looks like a yellow manila folder.), then click on This PC, and under Network Locations you will see your H: drive.

You can use this drive to save your documents, pictures, or anything else related to your coursework and access it from any machine that is on the MCC network. For example, if you were in class working on a document and needed to access it in the library, you would save it to your H: drive and go over to the library, sign in to any machine there, and retrieve your document from your H: drive.

You should ALWAYS save your work to the H: drive, USB drive, or cloud share. The IT department routinely refreshes the computing environment, so saving work to the local computer does not necessarily mean it will be there the next day. Saving your work to the network drive (H: drive) or USB drive is the best way to ensure you don’t lose your work!

FREE copy of Windows 10

Windows 10 logo

Register at mohave.onthehub.com

  • You can get discounted or free software from The Hub like Windows 10, Adobe Creative Cloud, and many more. You will need to register for the site with your MCC email address before you can add any software to your cart!
  • Please note: you will be liable for the full price of any products you have ordered if you are unable to supply proof of your eligibility upon request.

Download Adobe Acrobat DC Reader to open, read, and sign PDF forms

Please visit to download a free copy of Adobe Acrobat DC Reader: https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

How to clear browser cache and cookies

Respondus LockDown Browser for testing

Create a Zoom Account

Here are instructions on creating a Zoom account: https://www.mohave.edu/assets/Create-a-zoom-account.pdf

Download Zoom Client

Please visit the Zoom website to get the download client: https://zoom.us/download#client_4meeting

How to Join a Zoom Session

Connecting to MCC while outside the country

If you need to connect to MCC while outside of the country,  we strongly suggest you use a VPN connecting software like  WinScribe https://windscribe.com/ , or Surfshark https://surfshark.com/   or use a VPN software of your choice. It is your responsibility to download and install the VPN software.
MCC is not responsible for any Lost or Stolen Data and any damage to your machine. 
MCC is not responsible for establishing any connections while outside the country to MCC. 

Student Resources

Mohave.onthehub.com

To purchase software at discounted prices, please visit and register at https://mohave.onthehub.com

Internet resources for K12 & college students

Adobe Free Distance Learning Resources & Project Ideas

Visit Adobe’s page at https://edex.adobe.com/distance-learning for more information

 



Printer friendly page