Information Technology (IT) & Mohave Connect

Please visit reset.mohave.edu to reset your password. If none of these options work, please call Mohave Connect at 866.664.2832 and select option 8 for technical support.

Federal security guidelines require that all Mohave College accounts be secured with multifactor authentication (MFA). Microsoft requires MFA methods to move from SMS text and voice methods to using an authenticator application.

For initial setup of an authentication app, see the instructional video or choose the step-by-step instructions based on your method of sign-in and the authentication app you are using. 

How to set up Microsoft Authenticator when signing into Mohave College from a computer
How to set up Microsoft Authenticator when signing into Mohave College from a mobile device
How to set up Google Authenticator when signing into Mohave College from a computer
How to set up Google Authenticator when signing into Mohave College from a mobile device

• DO NOT download a similar app, there are a lot of look-a-likes.
• DO NOT provide any payment information for an authenticator app.
• DO NOT delete the authenticator app from your phone after setup.
• DO NOT delete your Mohave College account from the app after setup.
• DO NOT set up authentication in the Outlook Mobile App.
• If the app asks for an “app lock”, “screen lock” or “device lock” password, that password is the method you use to unlock your phone. i.e., pin, pattern, fingerprint or face ID.

The authenticator app is registered in Microsoft to a specific device upon setup. You will need to call Mohave Connect to clear your Microsoft Security Settings for a new setup. 

If you suddenly stop getting the pop-up notification for the authentication app:

• • Open the authenticator app, select your Mohave College account, and verify that there is a one-time password code. (This is a six-digit code with a timer.)
  • For Microsoft Authenticator: open the app, then select your Mohave College account, scroll to the bottom and select “Reset device notifications”.
  • Double-check the app permissions in the device settings and make sure the notifications are enabled.
  • Restart your mobile device. Do not shut down, restart.
  • Or follow these steps to use the code inside the authenticator app:
    • When the security code times out, you will see the next screen, select the option to enter a security code.

• • Open the Microsoft Authenticator app, select your Mohave College account, and you should see a 6-digit code to input on your login screen

Please note, if you do not have a one-time password code in the app or these troubleshooting options do not work, call Mohave Connect for technical support at 866.664.2832.

• You may see an option in the Microsoft Authenticator app that allows for a passwordless phone sign-in. DO NOT SET THIS UP.
• If you have set up this passwordless sign-in option, you will run into login issues that show this error message:

• If you are receiving this passwordless phone sign-in error, open your Microsoft Authenticator app and disable this option.
  • Open the account in the authenticator app, then select the Settings icon.

• Then select the option to disable passwordless sign-in.

• Don’t have a phone? Check here for providers of Obama phones and free service.
• Call Mohave Connect or visit your local Mohave College Library and ask if a hardware token is the best option for you.

Here’s a comprehensive guide to help you identify phishing and scam emails, understand Mohave College’s reporting policy, and know what to do if you’ve interacted with a suspicious message:

🔍 How to Identify Phishing and Scam Emails

Common Signs of Phishing Emails:

1. Urgent or Threatening Language: “Your account will be suspended!” or “Immediate action required!”
2. Suspicious Sender Address: The email may appear to come from a legitimate source but has a strange or misspelled domain (e.g., @micros0ft.com instead of @microsoft.com).
3. Generic Greetings: “Dear user” instead of your name.
4. Unexpected Attachments or Links: Especially if you weren’t expecting a file or message.
5. Requests for Sensitive Information: Asking for passwords, Social Security numbers, or banking details.
6. Poor Grammar and Spelling: Many phishing emails contain obvious language errors.
7. Too Good to Be True Offers: Promises of money, prizes, or job offers out of the blue.

🛡️ Common Phishing Tactics

• Spear Phishing: Targeted attacks using personal information to appear more legitimate.
• Clone Phishing: A legitimate email is copied and altered with malicious links or attachments.
• Business Email Compromise (BEC): Impersonating executives or coworkers to request wire transfers or sensitive data.
• Credential Harvesting: Fake login pages that steal your username and password.

📬 Mohave College Policy for Reporting Phishing Emails

If you receive a suspicious email at Mohave College:

• Forward it to: abuse@mohave.edu
• A ticket will be generated, and IT staff will follow up through the ticketing system.

🚨 If You Clicked a Link or Submitted Information

1. Immediately change your password for your Mohave College and any other affected accounts. (i.e., personal email and bank accounts.)
2. Contact Mohave College IT Support via Mohave Connect or your campus help desk.
3. Run a virus/malware scan on your device.
4. Monitor your accounts for unusual activity. (i.e., bank accounts and credit reports.)
5. Report identity theft if necessary at identitytheft.gov

🧪 Examples of Phishing Emails and What Makes Them Suspicious

Example 1: Fake IT Alert

Subject: Urgent: Your Email Account Will Be Deactivated
From: it-support@mohavecc-security.com
Body:
Dear User,
We noticed unusual activity in your account. Please verify your identity by clicking the link below.
[Verify Now]
Failure to do so will result in account suspension.
Thank you,
IT Support

Red Flags:

• Suspicious sender domain
• Urgent tone
• Generic greeting
• Link to an unknown site

Example 2: Fake Job Offer

Subject: Work From Home Opportunity
From: hr@mohavecareers.net
Body:
Hello,
We found your resume online and would like to offer you a remote position with flexible hours and $500 weekly pay.
Please fill out the attached form and send it back with a copy of your ID.
Regards,
Hiring Manager

Red Flags:

• Unsolicited job offer
• Request for personal documents
• Suspicious attachment

Example 3: Financial Aid

Subject: Your Money is Ready
From: banksmobile@ymail.com
CC: Multiple email addresses included for other recipients
Body: No information in the body of the email
Attachment: A Word document with a link to a form to provide account information

Red Flags:

• Keywords that relate to money in the subject to get your attention
• Suspicious sender domain
• Other recipients
• No message in the body of the email
• Suspicious attachment
• Request for login or personal information

These instructions will help with set up, sign-in in and forwarding email: Video

• You can access email via Office 365 at portal.office.com.
• The Canvas messaging system is separate from your student email.
• How do I sign in if I am already signed into another Office 365 account?
  • Use different browsers or devices for each account.
  • OR
  • Sign out of the other account in order to sign in with your school account.

• After submitting a ticket to servicedesk.mohave.edu, an email will be sent to the email address on the ticket (your student email is set as the default address) that your ticket was successfully created. When the staff member writes back on the ticket, it will send another email to that same address that the ticket has been updated. 
• If you do not have access to the student email to check the status, you can revisit servicedesk.mohave.edu, sign in and select the My Tickets tile to view your open, closed, or all your tickets to see the response on your ticket.
• If there are no updates on your ticket, please write back on the ticket or call Mohave Connect to request a follow-up.

As a student, you get full access to the following Microsoft programs. The programs are available to use online AND as real software that you can download and install on your personal devices.

• In a web browser, visit portal.office.com.
• Log in with your full Mohave College email and password, such as MStudent1234@students.mohave.edu
• In the top-right corner of the portal, select the “Install Office” button
• Follow the onscreen instructions from Microsoft on running the installer

From any computer, anywhere, you can visit view.mohave.edu to connect remotely to Mohave College. After you log on, you have access to many programs needed for class, including:

• In the View, you have access to Adobe products after signing into your Adobe account
• Please refer to these instructions for signing into Adobe and using the products through the View.

As a student, you get access to a network drive that you can access anywhere on campus or on the View and it’s the H: drive. To find this drive, you open the File Explorer (located in the taskbar at the bottom of the screen and looks like a yellow manila folder), then select This PC, and under Network Locations, you will see your H: drive.

You can use this drive to save your documents, pictures, or anything else related to your coursework and access it from any machine that is on the Mohave College network. For example, if you were in class working on a document and needed to access it in the library, you would save it to your H: drive and go over to the library, sign in to any machine there, and retrieve your document from your H: drive.

You should ALWAYS save your work to the H: drive, USB drive, or cloud share. The IT department routinely refreshes the computing environment, so saving work to the local computer does not necessarily mean it will be there the next day. Saving your work to the network drive (H: drive) or USB drive is the best way to ensure you don’t lose your work!

Register at mohave.onthehub.com

• You can get discounted or free software from The Hub, like Windows 10, Adobe Creative Cloud, and many more. You will need to register for the site with your Mohave College email address before you can add any software to your cart!
• Please note: you will be liable for the full price of any products you have ordered if you are unable to supply proof of your eligibility upon request.

Please visit this page to download a free copy of Adobe Acrobat DC Reader.

• Chrome instructions
• Firefox instructions
• Internet Explorer instructions
• Safari instructions

• Some courses may require downloading Respondus to complete exams. Please visit this page for download information.
• View Respondus Data Privacy

View instructions on creating a Zoom account.

Please visit the Zoom website to get the download client.

• View instructions on joining a Zoom session here.
• How to Join a Zoom Meeting Video.
• Configure Zoom Meeting Audio/Video.
• You can join your course via Zoom by selecting the Zoom link provided by your instructor within Canvas.

If you need to connect to Mohave College while outside of the country, we strongly suggest you use a VPN software like  WinScribe or Surfshark, or use a VPN software of your choice. It is your responsibility to download and install the VPN software.
Mohave College is not responsible for any Lost or Stolen Data and any damage to your machine. 
Mohave College is not responsible for establishing any connections while outside the country to the College. 

To purchase software at discounted prices, please visit and register at mohave.onthehub.com

• Optimum Advantage Internet
• Providers Offering Support
• Programs for Internet Affordability
• Internet Access Help for AZ Students
• Low-Income Internet
• Xfinity Student Internet

Visit Adobe’s page for more information