Mohave Community College
In the world of business, things can change rapidly. While there may be no crystal ball we can use to anticipate new inventions and innovations in industry, there are some basic rules of business we can employ in order to foster success in any business endeavor.
Mohave Community College’s Corporate Outreach has some very effective workshops centered in Customer Care that will teach you basic principles in:
- Handling change and turning it into a positive opportunity
- Dealing with difficult people in the workplace
- Knowing who your customers are, what they want, and caring about them
For further information about these workshops and more, please contact your local campus.
- CES010 Change Management - To gain or retain the competitive edge, it is imperative for business professionals to view change as an opportunity, not a threat.
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Click here for contacts! - You can email also to training@mohave.edu. Please feel free to contact us at any time with any questions or concerns you may have about our Corporate Outreach programs at MCC.
“Mohave Community College accommodated our schedule and were a joy to work with.” - Staff at Nautical Inn , Pictured (l-r): Vern Porter, General Manager; Jennifer Beach, Front Desk Manager & Janice Harrison, Administrative Assistant
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- CES011 Dealing with Difficult People - This course will deal with finding techniques to resolve issues in dealing with difficult people.
- CES012 Building Positive Customer Relations - Building a positive customers care foundation requires solid customer service, satisfaction & delight skills.
- CES013 Business Communication & Listening - Supervisor's role; leadership skills; understanding performance appraisals, professionalism; core skills to include planning, delegation, problem solving and discipline.
- CES014 Telephone Skills for the Business Professional - Learn how to manage business calls in a professional manner.
- CES015 Customer Service 1 Hour - Identifying the customers, understand the differences in customer service, and apply the practices that create a customer friendly culture.
- CES016 Customer Service 2 Hour - Identifying the customers, understand the differences in customer service, and apply the practices that create a customer friendly culture.
- CES017 Customer Service 3 Hour - Identifying the customers, understand the differences in customer service, and apply the practices that create a customer friendly culture.
- CES018 Customer Service 3 Hour - This course will focus on one of the following topics:
1) making cold calls 2) increasing sales 3) unlocking secrets to sales success.
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